TransCab staff tells off complainant
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When STOMPer Daniel called up the TransCab hotline to complain about being overcharged by a taxi driver, the customer service staff member told him, 'They are humans too and need lunch,' before hanging up on him.
Said the STOMPer:
"It started all with the usual cab rip-off. A cabbie wanted to get an additional $3 CBD charge -- at lunchtime!
"It didn't work out quite well with me and I logged the usual feedback report with TransCab.
"That's where it started...called their feedback hotline, nobody picked up.
"Fair enough, so I tried their general hotline.
"The lady cannot help and referred me back to the feedback hotline.
"Called them again -- oh wonder somebody picked up.
"Surprisingly it was the same lady.
"Hearing my voice she said: 'They are humans too and need lunch'... Then the line went dead! Another Service Star for TransCab!" -
Aiyoyo, Brother “TransCab is the world most ChinNa Taxi Company La!
All TransCab TD will tell you, "Mo Ta Chee Ai La, Kwan Ying Ma Ai Po Pi"
（没事的啦ï¼�观音娘娘会ä¿�ä½‘ä½ çš„å•¦ï¼� ） -
haha Trans the best lar~~~~~
u can get thru to their customer hotline even harder
than u can strike toto.............
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si mi tai chi , complaint ?
must go HQ , we drivers also cannot get thru liao , what is customer ?
Or perhaps they should call LTA instead .
I need more Wish to be terminated , not enough Wish on their back yard .
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what to compliant take CDG cab
They will entertain you
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Originally posted by decent02:
what to compliant take CDG cab
They will entertain you
haha tats a gd 1 bro~~~
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I agree with poolman , transcab need to sack alot of their drivers. They are really giving a bad name to all the innocent drivers for example me.
Transcab face a lot of rejections esp after past midnite.
And i tell u hor , i met some of my old CDG call kakis , first thing they saw me in a red cab they ask ' U kena kicked out huh? nabey must kick out of CDG then drive transcab? knn
Sad to say , a cowboy co with a horde of fly by nite drivers.
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for few years, tds driving red has been name as reject by cdg.
before becoming a td, such info was told by cdg driver when i was taking.
of course the topic started as i encounter reckless driver driving red.
so i guess this story started from cdg, maybe they are the one who spread the news
in the early days, it seem is the red are the worst.
but now what i see is that the worst is smart driver on the road, they are worst then the red
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how to key cbd surcharge during lunch time?
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I LOVE TRANSCAB....
But erhh, not like that ah. Wait kena bad name.
The lady should say the same thing, but say it nicely.
"Mister, give chance la, TD also human, can make error, and need to eat. Somemore hor, maybe you mistaken, charges are all built into taximeter. Have a good day" then quickly hang up.
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Originally posted by Angwk7118:
for few years, tds driving red has been name as reject by cdg.
before becoming a td, such info was told by cdg driver when i was taking.
of course the topic started as i encounter reckless driver driving red.
so i guess this story started from cdg, maybe they are the one who spread the news
in the early days, it seem is the red are the worst.
but now what i see is that the worst is smart driver on the road, they are worst then the red
CDG very cruel, kick TD out. Then TD eat grass.
Ah Teo very kind. Form company to give TD second/third/fourth chances.
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Kuku stomper also say things not details, what time, date, location, destination, taxi type and number, receipt? Complaint everyone also know, just challenge the driver why charge stomper extra if he feel that should not be the case. YKWIM.
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TransCab Steady lah !!!
ä¸ºæˆ‘ä»¬ä¸€ç¾¤åŠ³è‹¦åŠŸé«˜ï¼Œé£Žé›¨æ— é˜»ï¼Œä¸ºæ°‘æœ�åŠ¡ï¼Œä»»åŠ³ä»»æ€¨ï¼ŒçŽ‰æ ‘ä¸´é£Žçš„ Taxi uncles 争å�£æ°” ...
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Sorry off topic a bit. Nowadays, Singaporean likes to complaint n complaint. Not only Taxi issue, even my neighbour below my block likes to complaint to HDB about my aircon leaking till she cannot sleep la, too noisy la etc.....i really buay tahan.
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Originally posted by Guess?:
Kuku stomper also say things not details, what time, date, location, destination, taxi type and number, receipt? Complaint everyone also know, just challenge the driver why charge stomper extra if he feel that should not be the case. YKWIM.
read again lah, time stated already -
Cabby salah, not CDB surcharge, but lunch surcharge. I go hungry for you, you pay me.
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Originally posted by StriveOn:
CDG very cruel, kick TD out. Then TD eat grass.
Ah Teo very kind. Form company to give TD second/third/fourth chances.
listed company, what do you expect
i think all those bad tds exist do exist in all 7 taxi coy. and in all trade
just which coy has more and which has less. this never can be avoided
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Good to know the staff is supporting the TD.
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Originally posted by Wantaxi:
Sorry off topic a bit. Nowadays, Singaporean likes to complaint n complaint. Not only Taxi issue, even my neighbour below my block likes to complaint to HDB about my aircon leaking till she cannot sleep la, too noisy la etc.....i really buay tahan.
next time they complain u walk too much at hm can hear
ur footsteps cannot zzz........
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Originally posted by komade:
next time they complain u walk too much at hm can hear
ur footsteps cannot zzz........
Already complaint. Even my neighbour upstair also like that, walk very loud one, but i also ignored.
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Originally posted by Wantaxi:
Already complaint. Even my neighbour upstair also like that, walk very loud one, but i also ignored.
Got once i asked the HDB guy, what if raining that night??? Then she no need sleep liao lor. Cos the rain drops is much much more. Then he just smile n kept quiet.
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Originally posted by Angwk7118:
listed company, what do you expect
i think all those bad tds exist do exist in all 7 taxi coy. and in all trade
just which coy has more and which has less. this never can be avoided
I understand everywhere got bad eggs. Like Pool and BCL says, hopefully they kena complained and gets kicked out leaving behind the ethical ones.
But when you compare how TC and CDG treats complaints, you got to give TC the thumbs up even though you know its not right ( note that I did not say its wrong)
If you are given this MCQ, what is your answer?
Which Taxi company always give chance to its TD? [ ]
A. CDG
B. Transcab
C. SMRT
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Originally posted by StriveOn:
I understand everywhere got bad eggs. Like Pool and BCL says, hopefully they kena complained and gets kicked out leaving behind the ethical ones.
But when you compare how TC and CDG treats complaints, you got to give TC the thumbs up even though you know its not right ( note that I did not say its wrong)
If you are given this MCQ, what is your answer?
Which Taxi company always give chance to its TD? [ ]
A. CDG
B. Transcab
C. SMRT
Let be logical here, we take transcab and cdg into the picture, both companies had a vision and objectives, that is to make money and also to serve the customer, which can be both the public customers and the cabbies like us. We are fine with their vision and objectives which translate into their policies, rules and regulations.
Now we come to the branding, and the model of each company practiced,
Cdg had been around for donkey years, their objective is to up their brand, and inorder to do that, they hv to please the public more than the cabbies, and to add on, Cdg has more or less, a overload of applicants looking to be their hirer, so do they need to please their hirers?? Any complaint is therefore taken seriously with immediate action, that is why you see tough punishment being pushed down to their hirer when complain certified that they are wrong in some way.
For Cdg, removing of hirers who alway get complain, be it right or wrong, is a blessing, then they recruit new hirer along the Q lines, they can pick and choose the best and well discipline one for themselves.
For Trancab, they are at the mercy of hirer, without hirers, which is getting less and less, the objective of earning money is gone or reduced. So if they still go head on and terminate their hirer like cdg, they may end up with no hirers, therefore, it makes sense that they support their hirer more than customer complain
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Originally posted by Khoon2580:
how to key cbd surcharge during lunch time?
must be location surcharge. k3 3times to confirm.lol -
Originally posted by StriveOn:
I understand everywhere got bad eggs. Like Pool and BCL says, hopefully they kena complained and gets kicked out leaving behind the ethical ones.
But when you compare how TC and CDG treats complaints, you got to give TC the thumbs up even though you know its not right ( note that I did not say its wrong)
If you are given this MCQ, what is your answer?
Which Taxi company always give chance to its TD? [ ]
A. CDG
B. Transcab
C. SMRT
should be this way
Which Taxi company always give chance to its TD? [ ]
A. CDG
B. Transcab
C. SMRT
D. Premium
answer is - B and D