Position: Information Service Specialist (Japanese speaking)
Level: Intermediate
Industry: Logistics (MNC)
Responsibilities:
- Provide 1st level troubleshooting, diagnosis, resolution for all reported problems through front-line rotating shift duty support to internal customers in APAC, follow up with customers.
- Provide customers with advice & solutions, escalate unresolved problems within pre-defined service level.
- Register & maintain all reported problems in the Helpdesk applications, ensure all records are monitored & kept up to date in order to ensure timely problem resolution for internal customers.
- Provide maintenance & housekeeping to Helpdesk application
- Assist in analyzing, compiling, publishing problem analysis report, summaries & performance metrics.
- Conduct customer feedback survey in APAC, troubleshoot & analyze areas of improvements in order to ensure compliance to service level & continuous improvement.
- Assist in development of plans & processes to ensure the new systems & products are fully supported in order to ensure service compliance and competencies of helpdesk support for the range of products / systems by the Company.
Requirements:
- Min Degree in Computer Science or equivalent.
- Min 2 years of experience in IT support, including 1 year of experience in helpdesk support.
- Preferably MCSE certified.
- Good knowledge of desktop & LAN troubleshooting.
- Fluency in English & Japanese or more Asian languages.
- Excellent analytical skills
- Able to perform 12-hr shift work.
- Able to commence work with short period notice.
Kindly send your resume to [email protected] or contact Charlotte Khoo at 62253373. Thank you.