Our client is a supply chain management US MNC and we are looking to fill the below position.
Native Japanese
Responsibilities:
- Outbound phone and email support
- Promotions process inquiries/query management
- Respond to both outbound sales/customer service queries via both telephone & e-mail in language supported
- Customer Outreach
- Complaint/Escalation handling
- Identifying trends and potential problems, communicating appropriately.
- Contributing to knowledge base and bug tracking as requested to improve product performance and reliability.
- Following transfer and escalation guidelines; non-device subscription questions or issues, unresolved problems to next level of technical support.
- Reporting common/hot customer issues/fixes/workarounds and communicate these quickly to leadership and team where appropriate
- Assist with claim handling
- Opening envelope, putting barcode sticker, scan barcode sticker
- Scanning of rebate form, proof of purchase and envelope
- Data Entry
- Quality Check- To “proof-read” and ensure data entered into the computer system
Requirements:
- Converse both verbally and written effectively in Japanese and English
- Customer friendly and service-oriented
- Good listening & comprehension skills and able to empathize with customers.
- Discipline and preference for desk-bound routine processing
- Willing to work overtime when its required
- Typing speed of 40 words per minute at the very minimum
Others:
- Office is located in the East
- Monday to Friday
- 8am to 5pm
- From $2400 to $2800
PLEASE DO NOT USE QUICK APPLY!
Submit your application with a detailed resume to: [email protected]
Please state the position you are applying for as subject title for the email.
Your Resume (MS Word) should include:
- A Recent Picture of Yourself
- Personal Particulars
- Education Qualifications
- All Working Experiences
- Reasons for Leaving Employment
- Current & Expected Remuneration Package
- Notice Period