New Forum - CoMpLaIn CoRnEr
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I figured out that I am a complain king and I would like to dedicate this thread to all you unhappy souls out there who has something that you may feel unhappy and want to complain about. Honestly I will empathise will all geniune complains becoz I think I have been through enough nasty situations.
I also want to take this chance to study the mentality of any typical Singaporean so that I can use these information for my future business venture. As a customer service oriented person, I aim to achieve not just customers satisfaction but also exceed their expectations. So do contribute your experiences here.
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I think there is already a similar forum liao. E.g kpkb
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Oh ok I didn't think that was for a specific purpose.Originally posted by SnowFlag:I think there is already a similar forum liao. E.g kpkb
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wat r we complaining abt in tis thread?
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meow ~ meow meow ~ meow ~ meow ~ meow ~ -
I thought this is a complain corner. So that was my 1st complaintOriginally posted by froggie:Oh ok I didn't think that was for a specific purpose. 
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Er.....nothing its just a introduction.Originally posted by MeoW_MeoW:wat r we complaining abt in tis thread?
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Hahaha oopsss..... complain rejected though. HehehehehehOriginally posted by SnowFlag:I thought this is a complain corner. So that was my 1st complaint -
congrats froggie!
i will like if you all will post formal complain letter so that me can use them as layout. -
Well to start the ball rolling I though I bring this topic here instead.
I just had a bad experience but I'm not sure if I could post this here in case I get sued for whatever reasons. Anyway its about a broadcasting media company which has decided to increase the subscription price due to additional cost incurred to them even though there was a binding contract. The particular organisation claimed that the contract did not retrict them for any price increase which I believe so. But I feel that from a customer's point of view, they should increase the price becoz that will make them lose the loyalty. Its so unfair and the contract seems to be only in favour to the company and not the individual consumers. When there is addititional cost incurred, they increase the price. But what about when we the consumers decided not to absorb the increase, we cannot terminate the contract which we are bound by. How fair is this?
The contract came as a promotion with some rebates. I was also told that subscription to their service is possible without any contract as long as the consumer don't enjoy any promotions or rebate. So why can't I terminate my contract even though I am enjoying my rebate but now it has been use to cover the price increase? I acutally sent them the above arguement and awaiting for their reply. Honestly with my experience, I either don't think they would reply or the reply would not be favourable. As far as I am concern, once all my contracts are over with this particular company, it will be time to say bye bye to them. Honestly I suddenly feels that sometimes its best to just go back to basic. Go back to time where we never needed such contract or such services. I have lived through that era anyway so no big deal to me not to have them. No more contracts is allowed for me. -
Thanks and good thinking there too.Originally posted by 798:congrats froggie!
i will like if you all will post formal complain letter so that me can use them as layout. -
yeah! to hell with them!Originally posted by froggie:Well to start the ball rolling I though I bring this topic here instead.
I just had a bad experience but I'm not sure if I could post this here in case I get sued for whatever reasons. Anyway its about a broadcasting media company which has decided to increase the subscription price due to additional cost incurred to them even though there was a binding contract. The particular organisation claimed that the contract did not retrict them for any price increase which I believe so. But I feel that from a customer's point of view, they should increase the price becoz that will make them lose the loyalty. Its so unfair and the contract seems to be only in favour to the company and not the individual consumers. When there is addititional cost incurred, they increase the price. But what about when we the consumers decided not to absorb the increase, we cannot terminate the contract which we are bound by. How fair is this?
The contract came as a promotion with some rebates. I was also told that subscription to their service is possible without any contract as long as the consumer don't enjoy any promotions or rebate. So why can't I terminate my contract even though I am enjoying my rebate but now it has been use to cover the price increase? I acutally sent them the above arguement and awaiting for their reply. Honestly with my experience, I either don't think they would reply or the reply would not be favourable. As far as I am concern, once all my contracts are over with this particular company, it will be time to say bye bye to them. Honestly I suddenly feels that sometimes its best to just go back to basic. Go back to time where we never needed such contract or such services. I have lived through that era anyway so no big deal to me not to have them. No more contracts is allowed for me.
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i want to complain that i have nothing to complain at the moment. but me will Duo Duo sarport one...... cheers.
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Ok ok thank you anyway.Originally posted by Estee:i want to complain that i have nothing to complain at the moment. but me will Duo Duo sarport one...... cheers. -
Originally posted by Estee:i want to complain that i have nothing to complain at the moment. but me will Duo Duo sarport one...... cheers.
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but then hor kpkb most of the time kao pei until become crap threads.Originally posted by SnowFlag:I think there is already a similar forum liao. E.g kpkb -
That's why must segregate lor.Originally posted by 798:but then hor kpkb most of the time kao pei until become crap threads. -
welcome everyone to this forum!
i tot i was critical enuff, froggie came by and showed me what is invincible hehehhee
well, there will definitely be a lot of issues coming up in this forum. stay tuned!
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congrats ah
complaining too muchie is bad for health -
i share froggie's concern about that issue and i think he has a case there.
putting myself in his shoes, i would escalate the issue to the appropriate authorities or media if the reply aint favourable. even if the ultimate outcome wouldnt make a difference, at least that tarnish their goodwill for a change.
as much as i would like to terminate the contract as well but it seems like their monopolizing service is part of my life now.
take one step back, we can only blame that singapore's market is too small and less demanding.
with little need to meet the demand, front end sector (customer service) only serve the purpose to fence off enquiries and problems, which explains why inadequate attention are put to solve customers problems. -
yeah i agree, but sometimes situations jus gets on my nerves and i feel it is better to vent it all out (in appropriate channels of cos) than bottling it all up ...then become...Originally posted by xiao_p:congrats ah
complaining too muchie is bad for health 
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as for my own complaints, it is always about singaporeans and their attitude.
maybe it is singapore's culture to life. maybe it is the education system. maybe it is bad upbringings.
graciousness is always the missing factor among us.
just look at how singaporeans behave on public transport (mrt). trying to rush in before others can alight. talking loudly in the train. depriving others to sit comfortable with big-ball sitting posture.
now switch ur experience with shopkeepers or foodcourt drink counter attendants. serving you as if you own them a living. no thank you. no sorry. no intent to serve u like a customer. insist that you self-service even when ur table is two metres away.
many a time, we are paying to suffer. -
well from what froggie said abt the customer service provided in this particular case, they didnt help much either. offered stupid suggestions basically...Originally posted by www:i share froggie's concern about that issue and i think he has a case there.
putting myself in his shoes, i would escalate the issue to the appropriate authorities or media if the reply aint favourable. even if the ultimate outcome wouldnt make a difference, at least that tarnish their goodwill for a change.
as much as i would like to terminate the contract as well but it seems like their monopolizing service is part of my life now.
take one step back, we can only blame that singapore's market is too small and less demanding.
with little need to meet the demand, front end sector (customer service) only serve the purpose to fence off enquiries and problems, which explains why inadequate attention are put to solve customers problems. -
oh wow, thats...10 complaints? hehehehe!!Originally posted by www:as for my own complaints, it is always about singaporeans and their attitude.
maybe it is singapore's culture to life. maybe it is the education system. maybe it is bad upbringings.
graciousness is always the missing factor among us.
just look at how singaporeans behave on public transport (mrt). trying to rush in before others can alight. talking loudly in the train. depriving others to sit comfortable with big-ball sitting posture.
now switch ur experience with shopkeepers or foodcourt drink counter attendants. serving you as if you own them a living. no thank you. no sorry. no intent to serve u like a customer. insist that you self-service even when ur table is two metres away.
many a time, we are paying to suffer.
and i agree with all of them!!! hrrrmmmph!! -
it happens so often.Originally posted by shutthehellup:well from what froggie said abt the customer service provided in this particular case, they didnt help much either. offered stupid suggestions basically...
most CSO are trained to answer enquiries in a standardized manner. they are not oriented in problem solving. when it gets complicated, they dont know what to do. they just hope you get frustrated and stop seeking further explanation.
but again, it is a chicken and a egg thing.
many CSOs experience idiotic customers with stupid enquiries.
and geinue customers get stupid answers from irritated CSOs.