The Americans and the Japanese decided to engage in a competitive boat race. Both teams practiced hard and long to reach their peak performance.
On the big day, the Japanese won by a mile. The American team was discouraged by the loss and morale sagged.
Corporate management decided that the reason for the crushing defeat had to be found. So a consulting firm was hired to investigate the problem and recommended corrective action.
The consultantÂ’s finding:
The Japanese team had eight people rowing and one person steering; the American team had one person rowing and eight people steering.
After a year of study and millions spent on analyzing the problem, the consultant firm concluded that too many people were steering and not enough were rowing on the American team.
So as race day neared again the following year, the American teamÂ’s management structure was completely reorganized. The new structure were as followed, four steering managers, four assistant steering managers and a new performance review system for the one person rowing the boat to provide work incentive.
The next year, the Japanese won by two miles. Humiliated, the American corporation fired the one rower for poor performance and gave the eight managers a bonus each for discovering the problem.